Refund policy

Return & Refund Policy

Last Updated: June 2026

At Datataginc.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We offer a 7-day return window from the date of delivery. To be eligible for a return, the item must:

  • Be unused, unopened, and in its original condition.
  • Be returned in its original packaging.
  • Include proof of purchase or order confirmation.
  • Not be damaged due to misuse, improper handling, or installation.

To request a return, please contact our customer support team through our Contact Us page or by email: sales [at] datataginc [dot] com

Returns sent without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receipt with photographs of the product and packaging. We will assess the issue and arrange a replacement or refund where applicable.

Non-Returnable Items

Due to the nature of our products, the following items are non-returnable and non-refundable:

  • Custom-made barcode labels, RFID labels, tags, or printed products.
  • Customized or special-order items.
  • Opened or partially used ribbons, labels, POS rolls, ID cards, or consumables.
  • Products damaged through misuse, mishandling, or improper storage.
  • Clearance, discounted, promotional, or sale items.
  • Gift cards or digital products.

Exchanges

Exchanges may be approved for defective or incorrectly supplied products, subject to inspection and verification by our team. If an exchange is approved, replacement products will be shipped as soon as possible.

International Orders

For orders shipped outside the UAE, customers are responsible for all shipping costs, customs duties, taxes, and import charges. International returns may be accepted only upon prior approval and are subject to additional shipping charges.

Refunds

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

If approved, refunds will be processed to the original payment method within 7–10 business days. Processing times may vary depending on your bank, card issuer, or payment provider.

Original shipping charges, courier fees, customs duties, taxes, and handling charges are non-refundable unless the return is due to an error on our part.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact Us page or by email.

Contact Us

For any questions regarding returns, replacements, or refunds, please contact us:

Email: sales [at] datataginc [dot] com
Call / WhatsApp: +971 50 685 4556
Website: www.datataginc.com